Why does the platform keep creating new accounts when logging in with Google or Facebook?

Emma

Last Update 2 months ago

When you use a Google or Facebook login, please make sure you enable cookies when you're able to access our platform. If cookies are not enabled, the platform will not be able to identify you on Google or Facebook, and it will keep creating new accounts for you every time you try to log in through those platforms. 

Also, if you already have an account you previously created manually, please make sure that the email used on the account is the same as the one registered with Google or Facebook. If it's not the same, you can change it on the Account Settings > Password / Email > Email screen: 

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